Software Maintenance and Support Services | Deployed

Support & Maintenance

Software Maintenance and support services for Reliable Applications

Comprehensive corrective, adaptive, preventive and perfective maintenance, combined with monitoring,
incident response and security updates, to keep your applications stable and your operations uninterrupted.

Are these maintenance issues affecting your operations?

Recurring bugs slow teams down

Issues keep resurfacing because underlying defects or outdated components are not being addressed properly.

Security patches and updates fall behind

Applications become vulnerable when patches, libraries and dependencies are not updated regularly.

Unexpected downtime disrupts business

Incidents escalate and take longer to resolve without structured monitoring or a reliable support team.

Lack of maintenance processes

No clear SLA, no defined escalation procedure, no consistent approach to handling user issues or incidents.

A reliable framework for long-term application stability

Consistent, structured maintenance operations

Clear processes, SLAs and escalation paths that keep applications updated and incidents under control.

Fast and predictable issue resolution

A disciplined support workflow backed by monitoring, diagnostics and a defined incident response plan.

Ongoing updates and secure environments

Regular patches, dependency upgrades and environment updates to ensure stability and compliance.

Proactive improvements to minimize future issues

Preventive maintenance and perfective enhancements that reduce long-term risk and improve overall performance.

Our software maintenance and support services

SUPPORT & MAINTENANCE

Corrective maintenance

Fixing defects, bugs and errors identified through monitoring, user reports or incident logs to restore full functionality.

SUPPORT & MAINTENANCE

Adaptive maintenance

Updating applications to remain compatible with changes in OS versions, browsers, APIs, third-party services and hosting environments.

SUPPORT & MAINTENANCE

Preventive maintenance

Regular system health checks, code clean-up, log management, security scanning and performance audits to prevent future failures.

SUPPORT & MAINTENANCE

Perfective maintenance

Enhancing existing features, improving UX flows, refining code and optimizing performance based on real usage data.

SUPPORT & MAINTENANCE

Security patches & updates

Applying security patches, updating libraries and addressing vulnerabilities to keep applications compliant and secure.

SUPPORT & MAINTENANCE

Version upgrades & environment updates

Managing version upgrades, compatibility updates and environment changes for continuous reliability.

SUPPORT & MAINTENANCE

Observibility

Real-time monitoring, uptime checks, performance alerts and remote troubleshooting to maintain availability.

SUPPORT & MAINTENANCE

Help-desk support & bug tracking

User support, ticket management, prioritisation, issue triage, diagnostics and structured escalation pathways.

How support & maintenance works

01

01 Onboarding & assessment

We review your application, hosting environment, codebase and existing issues to establish baseline metrics.

02 SLA setup & support model definition

We define scope, SLAs, communication channels, escalation paths, ticket categories and reporting cadence.

03 Continuous monitoring & issue tracking

We implement monitoring, performance alerts and structured bug tracking to identify issues early.

04 Maintenance execution

Corrective, adaptive, preventive and perfective tasks are completed based on queues, releases or scheduled sprints.

05 Reporting & improvement cycles

Regular reports cover incidents, uptime, patches applied, performance changes and long-term recommendations.

How support & maintenance works

step 1

Onboarding & assessment

We review your application, hosting environment, codebase and existing issues to establish baseline metrics.

step 2

SLA setup & support model definition

We define scope, SLAs, communication channels, escalation paths, ticket categories and reporting cadence.

step 3

Continuous monitoring & issue tracking

We implement monitoring, performance alerts and structured bug tracking to identify issues early.

step 4

Maintenance execution

Corrective, adaptive, preventive and perfective tasks are completed based on queues, releases or scheduled sprints.

step 5

Reporting & improvement cycles

Regular reports cover incidents, uptime, patches applied, performance changes and long-term recommendations.

What you gain from our maintenance services

Improved application stability

Fewer failures, smoother performance and more predictable operation.

Reduced operational risk

Security patches, updates and preventive checks reduce vulnerabilities.

Lower long-term maintenance cost

Well-maintained systems require fewer urgent fixes and costly rebuilds.

Faster response to incidents

Structured support and monitoring improve resolution time.

Stronger overall product quality

Ongoing refinement and perfective maintenance enhance reliability.

Start today

Book free consultation

Need help maintaining and supporting your applications?

Ensure your software stays secure, stable and up-to-date with a structured maintenance plan.

Success stories in spotlight

A field-service marketplace that turns technician matching into one secure mobile journey

Field Services & Marketplaces Marketplace & Mobile Mobile Marketplace

Laptop and compact tools representing a technician marketplace

View case study

Deployed understood the marketplace vision from day one and built a product that connects technicians and customers in one seamless mobile experience.

Andreas

A calmer first step into dental care through guided assessment and reassuring education

Digital Health Healthcare & Mobile Healthcare Mobile Application

Patient receiving a calm, guided clinical treatment

View case study

Deployed created an experience that feels supportive from the very first screen — exactly the right tone for patients dealing with dental anxiety.

Hans-Jörg Wolff

Dental scoring and treatment information brought into one secure, transparent journey

Dental Technology Healthcare & Data Dental Scoring Platform

Clear dental aligners in a protective case

View case study

The planning and backend work gave us a clear, secure foundation that we can confidently build the scoring features on top of.

Detlef Schultz

Safer dog walks through live video, GPS routes, and incident-ready recording

Pet Safety & Mobility Connected Safety Connected Camera & Tracking Application

Dog wearing a safety harness while exploring a mountain trail

View case study

Deployed understood the urgency behind pet safety and planned a product that connects live video, location, and incident recording into one reliable app.

Tom Norberg

Personalized self-hypnosis sessions designed to fit each listener’s goals and routine

Digital Wellness AI & Wellness AI-Personalized Audio Application

Person relaxing with wireless headphones during a guided audio session

View case study

They mapped out a clear path from concept to launch, and the personalization approach makes every session feel genuinely tailored.

Harald Tröstl

Tools & capabilities

Monitoring tools
Bug tracking
Security scanning

New Relic

Datadog

Grafana

Jira

Azure DevOps

ClickUp

Snyk

OWASP tools

Talk to experts who keep your applications running

“Deployed understood the marketplace vision from day one and built a product that connects technicians and customers in one seamless mobile experience.”

Andreas

XPERTS Marketplace · Mobile Marketplace

“Deployed created an experience that feels supportive from the very first screen — exactly the right tone for patients dealing with dental anxiety.”

Hans-Jörg Wolff

Dental Anxiety Adieu App · Healthcare Mobile Application

“The planning and backend work gave us a clear, secure foundation that we can confidently build the scoring features on top of.”

Detlef Schultz

Dental Score App · Dental Scoring Platform

“Deployed understood the urgency behind pet safety and planned a product that connects live video, location, and incident recording into one reliable app.”

Tom Norberg

DogCam Safety App · Connected Camera & Tracking Application

“They mapped out a clear path from concept to launch, and the personalization approach makes every session feel genuinely tailored.”

Harald Tröstl

AI-Powered Personalized Hypnosis App · AI-Personalized Audio Application

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“Deployed understood the marketplace vision from day one and built a product that connects technicians and customers in one seamless mobile experience.”

Andreas

XPERTS Marketplace · Mobile Marketplace

“Deployed created an experience that feels supportive from the very first screen — exactly the right tone for patients dealing with dental anxiety.”

Hans-Jörg Wolff

Dental Anxiety Adieu App · Healthcare Mobile Application

“The planning and backend work gave us a clear, secure foundation that we can confidently build the scoring features on top of.”

Detlef Schultz

Dental Score App · Dental Scoring Platform

“Deployed understood the urgency behind pet safety and planned a product that connects live video, location, and incident recording into one reliable app.”

Tom Norberg

DogCam Safety App · Connected Camera & Tracking Application

“They mapped out a clear path from concept to launch, and the personalization approach makes every session feel genuinely tailored.”

Harald Tröstl

AI-Powered Personalized Hypnosis App · AI-Personalized Audio Application

Frequently asked questions

What is the difference between support and maintenance?

Support handles user issues, tickets and incidents. Maintenance involves scheduled updates, fixes and improvements to keep the application stable.

What kinds of maintenance do you offer (corrective, adaptive, preventive, perfective)?

We offer all four: bug fixing, compatibility updates, preventive checks and enhancement-driven updates.

Do you provide help-desk / user support?

Yes. We offer help-desk support, ticket management, triage and issue escalation.

Will you handle security patches and updates?

Yes. We apply patches, update dependencies and address vulnerabilities as part of routine maintenance.

Do you offer performance monitoring and optimization?

Yes. We monitor performance and carry out tuning and perfective updates as needed.

How often will maintenance tasks be done (regularly, on demand)?

We provide scheduled maintenance, on-demand support or a hybrid model depending on your SLA.

What kinds of software / applications do you support?

Web applications, mobile apps, enterprise systems and cloud-based platforms.

Do you support version upgrades and environment changes?

Yes. We manage OS upgrades, framework updates, API changes and hosting environment updates.

How do you handle bug reports and incident response?

Through structured investigation, rapid triage, escalation procedures and root-cause analysis.

What does a typical support & maintenance SLA / plan look like?

It includes defined response times, coverage hours, issue categories, escalation paths, maintenance schedules and reporting cadence.

Software Maintenance and support services for Reliable Applications

Are these maintenance issues affecting your operations?

Recurring bugs slow teams down

Security patches and updates fall behind

Unexpected downtime disrupts business

Lack of maintenance processes

Consistent, structured maintenance operations

Fast and predictable issue resolution

Ongoing updates and secure environments

Proactive improvements to minimize future issues

Our software maintenance and support services

SUPPORT & MAINTENANCE

Corrective maintenance

SUPPORT & MAINTENANCE

Adaptive maintenance

SUPPORT & MAINTENANCE

Preventive maintenance

SUPPORT & MAINTENANCE

Perfective maintenance

SUPPORT & MAINTENANCE

Security patches & updates

SUPPORT & MAINTENANCE

Version upgrades & environment updates

SUPPORT & MAINTENANCE

Observibility

SUPPORT & MAINTENANCE

Help-desk support & bug tracking

How support & maintenance works

01

How support & maintenance works

Onboarding & assessment

SLA setup & support model definition

Continuous monitoring & issue tracking

Maintenance execution

Reporting & improvement cycles

What you gain from our maintenance services

Improved application stability

Reduced operational risk

Lower long-term maintenance cost

Faster response to incidents

Stronger overall product quality

Start today

Need help maintaining and supporting your applications?

Success stories in spotlight

A field-service marketplace that turns technician matching into one secure mobile journey

Andreas

A calmer first step into dental care through guided assessment and reassuring education

Hans-Jörg Wolff

Dental scoring and treatment information brought into one secure, transparent journey

Detlef Schultz

Safer dog walks through live video, GPS routes, and incident-ready recording

Tom Norberg

Personalized self-hypnosis sessions designed to fit each listener’s goals and routine

Harald Tröstl

Tools & capabilities

Talk to experts who keep your applications running

Andreas

Hans-Jörg Wolff

Detlef Schultz

Tom Norberg

Harald Tröstl

Andreas

Hans-Jörg Wolff

Detlef Schultz

Tom Norberg

Harald Tröstl

Frequently asked questions

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